Monday, March 15, 2010

Continental Airlines Stops Serving "Special Meals"

SAN FRANCISCO - JANUARY 21:  A Continental Air...Image by Getty Images via Daylife
NOTE: This information is from the Celiac Disease Blog by Nancy Lapid, Guide to Celiac Disease.

Continental Airlines to Stop Serving Gluten-Free Meals on International Flights

Sunday March 14, 2010

Continental is discontinuing gluten-free meals on international flights. We need to all write to the CEO about this problem - please join in writing and make your concerns heard!

I read this today on Erin S.'s Gluten-Free Fun blog. I know Erin personally but I still couldn't believe the news. I went to the Continental Airlines website and saw: "Continental Airlines will be reducing our special meals program effective March 15." Then I called Continental myself, and their reservations agent told me that not only are the gluten-free meals being discontinued, but the airline won't serve special meals for diabetics either.

Given how difficult it is to bring foods from home past airport security these days, this policy prevents people with celiac disease from flying internationally on Continental. I for one would be willing to pay extra for a gluten-free meal, but the new policy as it stands now is thoughtless and insulting. The celiac community needs to respond.

Erin has a great sample letter on her site. You can send email to:

Mr. Jeffery A. Smisek, CEO

or write to:

Mr. Jeffery A. Smisek, CEO
Continental Airlines
P.O. Box 4607
Houston, Texas 77210-4607
United States

Note: This post has been updated to show the name of the current CEO.

1 comment: